We're here to help! Get answers to your questions or reach out to our support team.
⏰ Support Hours:
Monday - Friday: 8:00 AM - 8:00 PM WAT
Saturday: 9:00 AM - 6:00 PM WAT
Sunday: 10:00 AM - 4:00 PM WAT
Response Time: Within 2 hours during business hours, 24 hours outside
1. Open the Dele app
2. Enter your destination
3. Confirm pickup location
4. Select ride type (Standard, Premium, or Luxury)
5. Review fare estimate
6. Tap "Book Ride"
7. Track your driver in real-time!
We accept:
Free: ₦0/month - Standard rides, standard pricing
Silver: ₦5,000/month - 15% discount, 2 free rides/month
Gold: ₦15,000/month - 20% discount, 5 free rides, luxury cars only
Upgrade: Settings → Membership → Choose tier
1. Go to Ride History
2. Select the ride
3. Tap "Report Issue"
4. Choose issue type (driver conduct, route, payment, lost item)
5. Describe the issue
6. Submit
Our team will investigate within 24 hours.
Requirements:
Apply: Settings → Drive with Dele → Start Application
Yes! We use:
Read our full Privacy Policy.
1. Tap "Send Money" in wallet
2. Enter recipient phone number
3. Enter amount (₦500 min, ₦500,000 max)
4. Add note (optional, encrypted)
5. Confirm
6. Done! Instant transfer.
Fees: FREE for amounts < ₦10,000, 1% for larger transfers
1. Ride History → Select ride → "I lost an item"
2. Describe the item
3. We'll connect you with the driver
4. Arrange pickup or delivery
Note: Drivers may charge a return fee.
Yes, but:
1. Settings → Account → Delete Account
2. Confirm deletion
3. Settle any outstanding balances
4. Account deleted within 24 hours
Note: Some data retained for legal compliance (7 years for financial records). See Privacy Policy.
For urgent safety concerns during a ride:
We value your input! Share ideas to improve Dele:
Email: [email protected]
In-App: Settings → Send Feedback
Found a technical issue?
Email: [email protected]
Include: Device model, OS version, description of issue, screenshots (if applicable)
For legal inquiries:
Email: [email protected]
Address: Lagos, Nigeria